Privacy Policy

Introduction

Welcome to 77bet, Bangladesh's trusted online casino and sports betting platform. Your privacy is fundamental to how we operate. This Privacy Policy describes what personal information 77bet collects from you, how we use it, when we may share it, and the choices and rights you have with respect to your data.

By accessing or using the 77bet platform — including our website, mobile interface, games, and any associated services — you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the platform immediately.

Information We Collect

77bet collects personal information in several ways depending on how you interact with our platform. The categories of information we collect include the following:

Account Registration Information

• Full name, date of birth, and gender — required to verify that you are 21 years of age or older.
• Email address and phone number for account communication and two-factor authentication.
• Username and encrypted password for secure account access.
• Residential address in Bangladesh — used for identity verification and compliance purposes.

Financial & Transaction Information

• Payment method details including bKash, Nagad, Rocket, Upay, or bank transfer account identifiers.
• Deposit and withdrawal history in Bangladeshi Taka (৳), including amounts and timestamps.
• Betting and gaming activity records — game types, wager amounts, and outcomes.

Technical & Usage Information

• IP address, browser type, device model, and operating system — collected automatically when you visit 77bet.
• Session data including pages visited, time spent, and click-through behaviour on the platform.
• Referral source information — how you found and arrived at the 77bet platform.

How We Use Your Information

77bet uses the information we collect for the following legitimate purposes, all of which are necessary to provide you with a safe, reliable, and enjoyable betting and gaming experience:

• Account creation, identity verification, and age verification to ensure all players are 21 years or older as required.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts.
• Delivering customer support and responding to queries, complaints, or account-related requests in a timely manner.
• Detecting, investigating, and preventing fraud, money laundering, and other unlawful or prohibited activities on the platform.
• Sending promotional communications, bonus offers, and platform news — only where you have provided consent or opted in.
• Improving platform performance, personalising your experience, and conducting anonymised analytics to enhance our services.

Sharing Your Information

77bet does not sell, rent, or trade your personal data. We may share limited information with trusted third parties only under the following specific circumstances:

• Payment processors — such as bKash, Nagad, and Rocket — receive only the transaction data necessary to complete your requested financial operation.
• Identity verification and KYC service providers who assist in validating player age and identity in line with platform requirements.
• Technology service providers including hosting, analytics, and platform infrastructure companies who process data only on our behalf and under strict data processing agreements.
• Law enforcement or regulatory authorities where we are legally required to disclose information pursuant to a valid legal order or to prevent serious harm.

All third-party service providers engaged by 77bet are contractually obligated to handle your data with the same level of care and confidentiality as we apply ourselves.

Payment Data & Financial Transactions

77bet facilitates deposits and withdrawals through popular Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as traditional bank transfers to institutions such as Dutch-Bangla Bank, BRAC Bank, and City Bank. All payment information you provide is handled with the highest standards of financial data security.

We do not store your full mobile banking PIN, card number, or full account credentials on our servers. Sensitive payment authentication occurs directly through the respective payment provider's secure gateway. 77bet stores only the transaction reference identifiers needed for dispute resolution and audit trails.

Cookies & Tracking Technologies

77bet uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how our service is used. A cookie is a small text file stored on your device by your browser when you visit our site.

Types of Cookies We Use

• Essential cookies — required for the platform to function correctly, including session management and secure login state.
• Analytical cookies — used to understand aggregate user behaviour, page performance, and traffic sources so we can improve 77bet.
• Preference cookies — remember your language, display settings, and other personalisation choices across sessions.

You can instruct your browser to refuse all cookies or to alert you when a cookie is being set. However, if you disable essential cookies, some parts of the 77bet platform may not function properly or may become unavailable.

Data Retention

77bet retains your personal information for as long as your account remains active or as needed to provide our services. We also retain data for the period necessary to comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate financial records.

When your data is no longer required for any of these purposes, we take reasonable steps to securely delete or anonymise it so that it can no longer be associated with you. Account closure requests are processed within a reasonable timeframe, after which your identifiable data will be removed from our active systems, subject to legally mandated retention periods.

Your Rights Over Your Data

77bet respects your rights regarding your personal data. As a registered player on our Bangladesh platform, you have the following rights:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — you may ask us to correct inaccurate or incomplete personal information associated with your account.
• Right to erasure — subject to our legal obligations, you may request the deletion of your personal data when it is no longer needed for the purpose it was collected.
• Right to object — you may opt out of receiving marketing and promotional communications from 77bet at any time by contacting our support team.
• Right to data portability — you may request your personal data in a structured, commonly used, machine-readable format where technically feasible.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. Please note that certain rights are subject to legal limitations and we may need to verify your identity before processing your request.

Security Measures

77bet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL encryption for all data in transit, firewalls, intrusion detection systems, and access-controlled internal infrastructure.

Only authorised personnel with a legitimate need to access your data for operational, support, compliance, or security purposes may do so, and they are bound by strict confidentiality obligations. We conduct regular internal reviews of our data collection, storage, and processing practices to ensure ongoing compliance with this Privacy Policy.

Age Restriction Policy

77bet strictly prohibits the use of its platform by individuals under the age of 21. This is a firm and non-negotiable requirement. During registration, we collect date of birth information and may request additional identity documents to verify that every player meets the 21+ age requirement before accessing real-money games or placing bets.

If we discover or have reason to suspect that a registered user is under 21 years of age, we will suspend their account immediately, withhold any funds pending a full investigation, and report the matter where required by applicable law. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

77bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or a prominent notice on the platform.

Your continued use of the 77bet platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77bet handles your personal data, our support team is available to assist you.

Email: [email protected] — Please include your registered username and a clear description of your request so we can assist you as efficiently as possible.

Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all privacy-related enquiries within 3 business days.